Our Story

Milane was born from one simple truth, small business owners work too hard doing things that could run themselves. While helping local entrepreneurs grow online, we kept seeing the same problems: missed calls, lost leads, chaotic calendars, and no time left to actually run the business. That’s why Milane was born, to bring practical AI and automation into the hands of everyday business owners, not just big corporations.

We started small, one client, one system, one result at a time. Every project since then has been built with one goal: make life easier for local business owners while helping them scale faster. Our next goal is to help 100+ small businesses fully automate their customer communication and operations by the end of 2026.

Our Mission & Values

At Milane, our mission is simple: help small businesses grow without burning out by bridging the gap between AI technology and everyday business operations.

We believe you shouldn’t need to be a tech expert to benefit from AI. Our goal is to make automation simple, human, and accessible, turning complex technology into practical tools that save time, build trust, and grow revenue.

Our core values

Simplicity: Tech should make life easier, not more confusing.

Integrity: We build systems we’d use ourselves.

Freedom: Automate the small stuff so you can focus on what matters most.

What sets us apart is how personal we make automation. We don’t just plug in software, we build systems that feel like an extension of you and your brand.

Who We Are

Founded by Rashid Kone Dorleans, Milane is a new-age automation agency built on passion, grit, and real hands-on experience. Rashid saw business owners wasting hours chasing calls and managing messages, so he built solutions that do that work behind the scenes.

What We Do, Our Core Services

We focus on four practical services designed to remove daily friction and unlock growth:

Voice AI Receptionist: an AI receptionist that answers calls 24/7, books appointments, confirms details, and hands off to staff when needed. No missed leads, no lost sales.

Smart Booking System: a booking flow that fills your calendar intelligently, handles reschedules, and prevents double-books so your day runs smoothly.

Automated Engine: the behind-the-scenes automations: confirmations, reminders, follow-ups, payment triggers, and internal alerts that keep operations moving without manual work.

Review Management: automated review requests and smart responses that build your online reputation and turn happy clients into repeat customers.

Each service is designed to work together, not as separate tools. The result is a single, reliable system that looks and acts like your best employee.

Why Businesses Trust Us

Turn missed calls into bookings, AI that actually answers.

Build reviews and online trust automatically.

Reply instantly to customers, no matter the hour.

Keep your order board and schedule neat and actionable.

Our systems are already helping local home services, from plumbers to HVAC businesses, reclaim hours every week and see clear, measurable results.

How We Work

We don’t sell one-size-fits-all software. We learn your business, choose the right tools, build the automations, and train you to use it. You get a hands-on setup, simple documentation, and fast support, plus a plan that grows with your business.